In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. Employee First, Customer Second (EFCS) is a radical new philosophy In February , Vineet Nayar, CEO, HCL Technologies announced.

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It is must read for every HCLite.

Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

A wonderful book to read and understand how innovative and bold thinking can help succeed. Tom Peters thinks he just might be the next Peter Drucker.

The company did it for eight years, for about 6, managers. With a different perspective about how we can win the hearts of th I came across this book when I was hearing one of Vineet’s speeches in youtube.

That, in and of itself, seems impossible. What is it about?

How do you get together a group of people who are willing to take on the impossible, and get them to execute at a high level to do it? Hope that we will be the largest IT company one day. In Judo, there is an aggressive moveā€”the counter of which is to catch hold of the right arm of the opponent and spin them around.


Given that the value is created in the value zone that exists between the customers and the employees, it seems obvious that it is the sexond who create the differentiated value. Bad for old style business managers. I liked the discussed concepts and ideas in this book because it was based on practical experience of cusyomer author, however, What I didn’t like is the showoff part and marketing i. The book is simple and straight forward.

If you’re looking for a book that tells you something about spotting the next big paradigm shift, this is the book you should consider picking up.

Written in same same fashion as it should be – upside down. Sep 01, Onkar rated it liked it. Death of The Advertising Industrial Complex by: Sep 23, Vinay Jain added it. With the IT sector facing another round of challenges during and the coming years the next phase of transformations would also be on similar lines. Nov 18, Bruce Harbour rated it really liked it.

Starting as a soul searching activity through checking self in Mirror and identifying the things pulling back in self the author drives the book into the cauldron of corporate reforms. Jul 27, Satia rated it liked it Shelves: His example of accepting not being able to see things beyond the horizon yet awaiting a view, sounds insightful.


Vineet Nayar: Employees First, Customers Second

And when that day comes, we will then turn around and say it was becuase that one of thousands of us, Vineet, dared to dream a simple thought, called Employees First Customers Second. Nov 07, Rahat Virk rated it really liked it. The author boasts tremendous growth at HCLT with the application of this idea.

Apr 29, Parxyr rated it really liked it Recommends it for: A must read for aspiring business leaders. To ask other readers questions about Employees First, Customers Secondplease sign up. HCLT was no different. Dec 24, Pradip Caulagi rated it really liked it. Enjoyed it a lot.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

Its written down fairly simply with as many examples as required. Very interesting read even though not very “actionable”.

You will enjoy it. So as a leader, you need to be able to provide your people with a vision that resonates with them.